Terms and conditions

1. Who we are

VoltParts is a trade name of Hola Brands B.V., a private limited company registered in the Netherlands.

• Address: De Marowijne 11-E, 1689 AR Zwaag, The Netherlands
• Email: info@voltparts.com
• Chamber of Commerce (KvK): 92611893
• VAT number: NL866116394B01

2. Definitions

• We, us, VoltParts: Hola Brands B.V., trading as VoltParts.
• You, customer: the person or business that places an order with us.
• Consumer: a customer who is a natural person and does not act for a trade, business, craft or profession.
• Business customer: a customer who acts for a trade, business, craft or profession.
• Agreement: the purchase agreement between you and us for products ordered in our online shop.
• Withdrawal period: the period in which a consumer can withdraw from the agreement, as described in article 9.

3. When these terms apply

These terms apply to every offer from us and to every agreement concluded through our online shop. Before the agreement is concluded, these terms are available on this page, and you can save or print them.

General terms of a business customer do not apply, unless we have agreed to them in writing.

If a provision of these terms is void or annulled, the other provisions remain in force. We will then replace that provision with one that comes as close as possible to its purpose.

4. Our offer

We describe our products as completely and accurately as we can, with specifications and images. Images are an illustration and may differ slightly from the actual product, for example in colour.

Obvious mistakes in our offer, such as a clearly wrong price, do not bind us.

Our offer is valid while stocks last.

5. How the agreement is concluded

The agreement is concluded when you place your order and complete the payment. We confirm your order by email.

We may refuse or cancel an order if there are justified reasons, for example suspected fraud or a product that turns out to be no longer available. If you have already paid, we refund the full amount within 14 days.

6. Prices and payment

All prices are shown in euros and include VAT. Shipping costs are shown separately at checkout, before you pay.

You pay at the time of ordering, using one of the payment methods offered at checkout. For payment methods such as paying afterwards or in instalments, the conditions of the payment provider also apply.

We may change our prices at any time. A price change does not affect an order that you have already placed.

7. Delivery

We ship from our own warehouse to the delivery address you give us. Collecting orders is not possible.

Our usual delivery time is 1-2 business days. A delivery time we give is an indication. If we cannot deliver within 30 days of your order, we will tell you, and you may cancel the order free of charge. We then refund what you paid within 14 days.

The risk of loss or damage stays with us until the product is delivered to you, or to someone you designated. This applies to consumers and business customers alike.

Please check your parcel on delivery. If the packaging or product is damaged, contact us as soon as possible.

8. Fitment and installation

Many of our products are made for specific car models. We name those models and you can ask us for advice. You remain responsible for checking that a product fits your car before you start installing it.

Car electronics should be installed by someone with the right knowledge. If installation is done by an installer, the agreement for that work is between you and the installer. We are not a party to it and are not responsible for the installation work.

Damage caused by incorrect installation, incorrect connection or the use of a product in a car it is not suitable for is not covered by our warranty.

9. Right of withdrawal for consumers

As a consumer you may withdraw from the agreement within 14 days, without giving a reason. This period starts on the day after you, or someone you designated, received the product. If one order arrives in several deliveries, it starts after the last delivery.

To withdraw, tell us within the withdrawal period, for example by email. You may use the model withdrawal form on our returns page. You then send the product back within 14 days after telling us.

During the withdrawal period, handle the product and its packaging with care. You may only unpack and use it as far as needed to check what it is and how it works. If the product has lost value because you handled it beyond that, we may deduct that loss in value from your refund.

The cost of returning the product is yours. We refund the purchase price and the original delivery costs at the rate of our standard delivery within 14 days after you withdrew. We may wait until we have received the product back, or until you have shown that you sent it. We refund using the same payment method you used, unless we agree otherwise.

The right of withdrawal does not apply to products made to your personal specifications, and to sealed audio, video or software that you unsealed after delivery. It also does not apply to business customers.

10. Warranty and conformity

We make sure our products are as described and work as you may reasonably expect. All products come with a warranty of 2 years from delivery.

If a product is faulty, contact us with your order number and a description of the problem. We may ask for photos or a video. We will then repair or replace the product, or refund it if repair or replacement is not possible or reasonable.

The warranty does not cover damage caused by incorrect installation, misuse, accidents, normal wear, or repairs or changes made by someone other than us.

As a consumer you always keep your statutory rights. Our warranty does not limit them.

11. Liability

Our liability is limited to the amount you paid for the product concerned. We are not liable for indirect damage, such as loss of income or consequential damage, unless it was caused by our intent or gross negligence.

These limitations do not apply where the law does not allow them, and do not limit the rights of a consumer under mandatory law.

12. Force majeure

We are not bound to fulfil our obligations if we are prevented from doing so by circumstances beyond our control, such as disruptions at our suppliers or carriers, extreme weather or government measures. If such a situation lasts longer than 30 days, both you and we may cancel the agreement. Anything already paid for products not delivered is then refunded.

13. Complaints

Not satisfied? Please contact us and describe your complaint as clearly as possible. We confirm receipt and aim to give you a substantive answer within 14 days. If that takes longer, we tell you when you can expect an answer.

If we cannot resolve your complaint together, you may take the dispute to the competent court.

14. Applicable law

Dutch law applies to these terms and to every agreement with us. If you are a consumer living in another country of the European Union, you keep the protection of the mandatory rules of the country where you live.

The United Nations Convention on Contracts for the International Sale of Goods (Vienna Sales Convention) does not apply.

15. Changes to these terms

We may change these terms. The version that was published on this page when you placed your order applies to your order.