Returns

Changed your mind? As a consumer you have 14 days to withdraw from your purchase, without giving a reason.

  • 14 days

    to tell us you want to withdraw, counted from delivery

  • 14 days

    to send the product back after telling us

  • 14 days

    for us to refund you after we hear from you

Your right of withdrawal

When you buy online as a consumer, the law gives you 14 days to change your mind. You do not need to give a reason.

The period starts on the day after you, or someone you named, received the product. If one order arrives in several deliveries, it starts after the last delivery.

How to return a product

  1. Tell us within 14 days

    Contact us with your order number and the products you want to return. A clear statement is enough. You may use the model form further down this page, but you do not have to.

  2. Pack the product

    Remove it from your car if it was fitted. Pack it securely, preferably in the original packaging, with all cables, parts and manuals.

  3. Send it to our return address

    Send it within 14 days after telling us. Keep your proof of postage until your refund has been completed.

  4. Receive your refund

    We refund you using the same payment method you used for your order.

Return address

VoltPartsDe Marowijne 11-E1689 AR ZwaagThe Netherlands

Please put your order number on or in the package, so we can process your return quickly.

Refunds and costs

  • What you get back. The amount you paid for the product, plus the original delivery costs at the rate of our standard delivery. If you chose a more expensive delivery option, you pay the difference yourself.
  • Return shipping. The cost of sending the product back is yours, unless the product is faulty or we sent you the wrong item.
  • When you get it. Within 14 days after you told us you are withdrawing. We may wait until we have received the product, or until you have shown proof that you sent it, whichever comes first.

Condition of the product

You may inspect a product the way you would in a shop, to check what it is and how it works. If it has lost value because it was handled beyond that, we may deduct that loss in value from your refund.

This matters for car electronics: fitting a product can leave marks on it or on its connectors. Check first that the product is the right one for your car before you start the installation.

When the right of withdrawal does not apply

The law makes exceptions for, among other things:

  • Products made to your personal specifications
  • Sealed software, audio or video that you unsealed after delivery
  • Purchases made as a business, because the right of withdrawal is for consumers

Faulty or incorrect product?

That is not a withdrawal, and the 14-day period does not limit your rights. Every product has to be as described and work as you may expect. If it does not, contact us and we will work out a solution with you. You keep your statutory rights as a consumer.

Model withdrawal form

You may use this text if you wish. You can also put it in your own words.

To: VoltParts, De Marowijne 11-E, 1689 AR Zwaag, The Netherlands, info@voltparts.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Order number:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date: