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Questions about a product, your order or a return? We are happy to help.
Frequently asked questions
How fast will my order arrive?
We ship from our own warehouse in Europe, so your order usually arrives within 1-2 business days. Read more on our shipping page.
Where do you ship from, and are the products new?
We ship every order from our own warehouse. All our products are new, and we pack each order carefully before sending it to you.
Which carrier delivers my parcel?
We usually ship with DPD, DHL or PostNL and choose the best option for each delivery address. The carrier can therefore differ from one order to the next.
Will this product fit my car?
Check the product title and specifications, where we name the car models a product is made for. Not sure? Send us your car's make, model and year and ask us before you order.
Can I return a product?
Yes. As a consumer you have 14 days after delivery to withdraw from your purchase. Our returns page explains the steps, costs and exceptions.
How long is the warranty?
All products come with a 2-year warranty. If something is wrong with your product, contact us with your order number.
What if my product is faulty or damaged?
Please contact us with your order number and tell us what is wrong, so we can work out a solution with you.
How can I pay?
You can see the options on our payment methods page. The methods available to you are shown at checkout.
Can I pay later or in instalments?
Yes. At checkout you can choose to pay afterwards or to spread the payment over instalments. The options available to you are shown at checkout.
Do you test the quality of your products?
Yes. Every batch of products we buy in is spot-checked, so we can test the quality before the products go into our range.
Can I collect my order?
No. We are an online shop, so collecting orders is not possible. We deliver every order to your address.