Privacy policy

1. Who is responsible

Hola Brands B.V., trading as VoltParts, is responsible for processing your personal data as described in this policy. We follow the General Data Protection Regulation (GDPR).

• Address: De Marowijne 11-E, 1689 AR Zwaag, The Netherlands
• Email: info@voltparts.com
• Chamber of Commerce (KvK): 92611893

2. Which data we use, and why

• Orders

  Name, delivery and billing address, email address, phone number, the products you ordered and payment status. We need this to deliver your order, send confirmations and handle returns and warranty. Basis: performing our agreement with you.

• Your account

  If you create an account: your name, email address, password (stored encrypted), saved addresses and order history. Basis: performing our agreement with you.

• Questions and contact

  When you email us or use our contact form: your name, email address, order number and your message. Messages from the contact form are delivered to our mailbox through the form service Web3Forms. We use this to answer you. Basis: our legitimate interest in helping you, or performing our agreement.

• Installation partners

  When a business registers as an installation partner: company details, contact person, address and the information given in the form. We use this to assess the registration and to refer customers. Basis: taking steps at your request before entering into an agreement.

• Accounting

  Invoice and payment data that we must keep by law. Basis: our legal obligation.

• Website security

  Technical data such as your IP address in server logs, to keep the shop secure and working. Basis: our legitimate interest.

3. Payments

Payments are handled by our payment providers. You enter your payment details in their secure environment, and we do not store your full card details. When you choose to pay afterwards or in instalments, the payment provider may assess your application under its own privacy policy.

4. Cookies and local storage

When you first visit our shop, we ask which cookies you allow. Necessary cookies are always on, because the shop cannot work without them. Statistics and marketing cookies are only used after you agree. Until then, they are not placed and no Google tags are loaded.

You can change or withdraw your choice at any time via Cookie settings at the bottom of every page. We ask you again after 12 months.

• Necessary: your shopping cart, logging in to your account and your settings, such as language. Also your cookie choice itself.
• Statistics (with your consent): Google Analytics, to see how visitors use the shop so we can improve it.
• Marketing (with your consent): Google Ads, to measure the results of our ads and to show you relevant ads on other websites.
• Favorites: products you save with the heart are kept only in your own browser (local storage). They are not sent to us.

5. Who we share your data with

We never sell your personal data. We only share it with parties that need it to serve you:

• Carriers such as DPD, DHL and PostNL, to deliver your parcel.
• Payment providers, to handle your payment.
• Web3Forms, the service that delivers messages from our contact form to our mailbox.
• IT service providers, such as the providers that host our website, online shop and email.
• Google, only if you allowed statistics or marketing cookies. Google Ireland Limited processes this data. Read how Google uses data.
• Authorities, only when the law requires us to.

6. Data outside the European Economic Area

Some of our service providers may process data outside the European Economic Area. In that case we make sure there are suitable safeguards, such as an adequacy decision of the European Commission or the standard contractual clauses approved by the European Commission.

7. How long we keep your data

• Order and invoice data: 7 years, because Dutch tax law requires this.
• Account data: as long as your account exists. You can ask us to delete your account at any time.
• Messages and questions: up to 2 years after we last had contact, unless they relate to an order.
• Installation partner registrations: as long as the partnership exists, and up to 1 year after a registration is not accepted or ends.

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss and unauthorised use. Our website uses an encrypted connection (HTTPS), and passwords are stored encrypted.

9. Your rights

You have the right to access, correct or delete your personal data, to restrict its use, to object to its use and to receive it in a format you can pass on. Send your request to info@voltparts.com. We respond within one month. We may ask you to confirm your identity.

10. Complaints

Do you have a complaint about how we handle your data? Please contact us first, so we can try to solve it together. You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes to this policy

We may update this policy, for example when our services change. The latest version is always on this page.